ek22 believes that gaming should be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and support systems in place to help every player on our platform stay in full control of their gaming activity.
At ek22, responsible gaming is not a compliance checkbox — it is a core part of how we operate and how we treat every player on our platform. We understand that for the vast majority of our members across Bangladesh, gaming is a recreational activity enjoyed in moderation. However, we also recognise that for a minority of players, gambling can become problematic, and we take our responsibility to those individuals seriously.
ek22 provides a comprehensive suite of responsible gaming tools that are available to every registered member at no cost and without penalty. These tools are designed to put you firmly in control of your own gaming activity — allowing you to set the limits that are right for you before any issues arise, rather than after. We strongly encourage all players to make use of these features proactively, regardless of whether they currently feel their gaming is problematic.
The responsible gaming tools and policies described on this page apply to all ek22 products, including cricket betting, live casino games, slots, baseball betting, and all other gaming categories available on the ek22 platform. If you have any questions about these features or need help activating them, our support team is available around the clock.
Every ek22 member has direct access to the following responsible gaming features from their account dashboard — free of charge, effective immediately upon activation.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reductions take effect immediately; increases require a 7-day cooling-off period before they apply.
Instant ActivationDefine the maximum amount of time you want to spend in a single gaming session. When your session limit is reached, you will receive a clear on-screen notification and be prompted to log out. This tool is particularly useful for players who find it easy to lose track of time during extended play.
Always AvailableTake a short break from gaming by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot place any bets, make deposits, or access games. The time-out takes effect immediately and cannot be reversed before the period expires.
Immediate EffectChoose to exclude yourself from the ek22 platform for a fixed period of 3 months, 6 months, 1 year, 2 years, or 5 years, or on a permanent basis. Self-exclusion blocks all access to your account, prevents new account registrations, and suppresses all marketing communications for the duration of the exclusion.
Strongest ProtectionCap the maximum amount you are willing to lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, your account will be restricted from placing further bets for the remainder of that period. This tool helps you stay within a budget you are genuinely comfortable with.
Budget ControlIf you find that promotional offers, bonus notifications, or marketing messages from ek22 are influencing you to play more than you intend, you can opt out of all marketing communications at any time. This will take effect within 24 hours and does not affect your ability to use the platform or claim standard account bonuses.
Available AnytimeAccess your account through the ek22 Login page using your registered mobile number or username and your password. Ensure you are on the official ek22.club website before entering your credentials.
Open your account dashboard and select "Responsible Gaming" from the settings menu. This section houses all available player protection tools including deposit limits, session limits, time-out, and self-exclusion.
Choose the exclusion period that is right for your situation: 3 months, 6 months, 1 year, 2 years, 5 years, or permanent. We strongly recommend choosing a longer period if you are concerned about problem gambling — shorter time-outs are available for temporary breaks.
Review and confirm your self-exclusion request. Self-exclusion takes effect immediately upon confirmation. You will receive an email or SMS confirmation to your registered contact details. Any pending withdrawals will be processed to your registered payment method.
If you are unable to access your account or need immediate assistance activating self-exclusion, email our team directly at [email protected]. Our team can apply self-exclusion manually on your behalf within one business hour, 24/7.
If you answer "yes" to two or more of the following questions, it may be a sign that your gambling habits warrant a closer look. We encourage honest reflection — there is no judgment, only support.
Have you ever spent more money or time gambling than you originally planned in a single session?
Have you ever borrowed money, sold personal items, or used funds set aside for household expenses in order to gamble?
Do you find yourself thinking about gambling frequently when you are not playing, or feel an urge to return to the platform shortly after a loss?
Has gambling caused arguments with family members, affected your work or studies, or led you to neglect other responsibilities?
Have you tried to reduce or stop your gambling but found it difficult or impossible to do so on your own?
Do you gamble as a way of escaping stress, anxiety, depression, or other difficult emotions rather than for entertainment?
If you answered yes to two or more questions: Please reach out to our support team at [email protected] or activate self-exclusion immediately. You do not need to be in crisis to ask for help — early intervention leads to the best outcomes.
ek22 operates a strict 18+ only policy across all products and services. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game on the ek22 platform. This is a firm, non-negotiable rule, and its enforcement is a top priority for our team.
All new registrations on ek22 are subject to an age declaration at the point of sign-up. In addition, ek22 may request identity verification documents at any stage, including government-issued photo ID such as a National Identity Card (NID), passport, or driving licence, to confirm that the account holder is aged 18 or above. Accounts where age verification cannot be completed will be suspended until the required documents are provided and verified.
If you are a parent or guardian and you suspect that a child in your household has accessed or registered on the ek22 platform, please contact us immediately at [email protected]. We will investigate the matter as a priority and take all appropriate action, including closing the account and returning any funds deposited.
Parental Controls Tip: If you share a computer, tablet, or mobile phone with children, we recommend enabling parental control software and ensuring your ek22 account is password-protected and not set to auto-login. Do not share your ek22 account credentials with anyone. For additional guidance on keeping children safe online, visit our FAQ page.
Our dedicated support team is available around the clock to assist with any responsible gaming request, including activating limits, processing self-exclusion, answering questions about your account activity, or simply listening if you need to talk through a concern. All responsible gaming requests are handled with complete confidentiality.
If you feel you need support beyond what ek22 can provide directly, we encourage you to speak with a trusted family member, friend, or healthcare professional. Seeking help early makes a significant difference to outcomes, and there is never any shame in asking for support.
When enjoyed responsibly, ek22 offers cricket betting, live casino, slots, and more for players across Bangladesh. Set your limits, play for fun, and know that support is always here if you need it.
18+ only. Gambling involves financial risk. If gambling is causing harm, please use the self-exclusion tools above or contact [email protected] immediately.